To create and embrace a co-operative view of our industry by delivering the best possible outcomes through sustainable experiences, education and a desire to improve lives through financial management, understanding and freedom.
To provide flexible solutions to all who we interact with so that they believe we are listening to their needs, addressing their concerns and delivering on their expectations.
This is achieved by accepting accountability in all forms of the work we accept, recommend and deliver, ensuring we communicate clearly and effectively in an empathetic way.
By delivering on this, we are assured that our employees, clients, customers and business partners see us as an effective, transparent and engaged enterprise.
All of our values start with “We” as we embrace an internal team culture and collaborative approach with clients, customers and partners:
- Are here for you – Active listening ensures we can understand the situation before evaluating and recommending solutions to solve challenges
- Stand behind what we do – Enabling transparency which demonstrates honesty and accountability
- Have each others back – We are one team with common goals and purposes that demands respect for one another in all forms, accepting diversity and promoting equality
- Enjoy celebrating – The nature of our business can prove challenging at times so when we have an opportunity to celebrate with employees, clients and customers, we embrace it
- Want you to feel involved – Regardless of how you interact with us, we want you to feel informed. If you don’t, let us know so we can attempt to understand your unique situation
- Want to improve lives – Deep down, we have an internal drive to learn, educate, teach and guide others to improve their lives and situations; this helps to promote change
Debt collection, document service, credit reports and advice.
Credit Recoveries Limited was established by business owners who were disappointed with the ineffective methods used within the industry.
So with businesses in mind, we launched a debt collection company that focuses on collecting debts in the most pro-active and efficient way possible. Using actual debt collectors and not outsourcing to a call centre, Credit Recoveries Limited has produced dramatic results for a wide range of clients.
With us, commission is only charged on the debt collected; therefore the risk to you is minimal. Simply; if we cannot collect your debt, there is no commission charged to you. Another reason why so many businesses choose Credit Recoveries Limited is that in many instances our commission can be recovered from your debtor when they pay the account in full. This is dependent on your Terms of Trade and it is best you consult with us prior to loading a debtor, to ensure you can pass this cost on.
Read more about our range of debt collection services.
Click here for our Terms of Engagement
Mitre 10 Mega
“We first engaged the services of Credit Recoveries Limited in May 2009. Since that time we have forwarded them several overdue debts for collection and have been very pleased with the results. I have no reservations in recommending Credit Recoveries Limited to any person or business that requires assistance with debt recovery.”
David Smith – Director | Griffen And Smith Mitre 10 Mega
Smiths City and Powerstore
“Smiths City (Southern) Limited and Powerstore began using Credit Recoveries for debt collection in April 2009. During this time we have experienced a much-improved service from our previous collection agency. We would recommend Credit Recoveries Limited for debt collection to any other business.”
Carolyn Callister – Credit Manager | Smiths City (Southern)
Wallace Diack Chartered Accountants
“I would like to thank you and your team for your professionalism and speedy recovery of our long-term debtors. Within approximately one month of meeting with you, these debtors were fully paid up. Credit Recoveries Limited is now our preferred collection agency and we have no hesitation in recommending you to our clients.”
Hamish Matheson – Director | Wallace Diack Chartered Accountants
Tai Poutini Polytechnic
"The results have been very pleasing with 50% of the debts paid within the first two months alone, with another 30% under arrangements. We also receive regular feedback with updates on the various debtors; this is a vast improvement on our previous service provider. We would have no hesitation in recommending Credit Recoveries Limited to any other business."
Christine Olsen - AR Administrator | Tai Poutini Polytechnic
Grey District Council
“Grey District Council has utilized the services of Credit Recoveries Limited for debt collection, for both rates, and sundry debtors. The results have been very pleasing to date, and the feedback and contact from Credit Recoveries has been of the highest standard and professionalism. This is a vast improvement on our previous supplier. I would have no hesitation in recommending Credit Recoveries Limited to any other local body or commercial business.”
Ian Young – Manager, Finance & IT | Grey District Council
Can Plan Nelson Limited
“Having engaged the services of Credit Recoveries Limited for all of our debt collection, we have received a noticeable improvement in both the service and collection results from our previous service provider. Although the majority of our overdue debts are small in dollar value, Credit Recoveries have pursued them vigorously and provided feedback to us in a timely fashion. I would not hesitate to recommend Credit Recoveries Limited to any other business.”
Natalie Ewing – Account Manager | Can Plan Nelson Limited
Buller District Council
“The Buller District Council (based in Westport) has utilized the services of Credit Recoveries Limited for assistance with collection of outstanding rates and other sundry overdue debts. Since then, the council has received very pleasing results, with the vast majority of these outstanding debts either having been paid in full, or in various cases, are under a payment arrangement. We receive very regular updates by way of email and phone communications, as well as a monthly personal visit from the area manager. We would have no hesitation in recommending Credit Recoveries Limited to any other local authority or commercial business.”
John Rodger – Rates & Debtor Control | Buller District Council
Nelson Marlborough District Health Board
“We have been using Credit Recoveries as our debt collection agency since January 2010. In this time we have found Credit Recoveries to be prompt with information, helpful with queries and provide regular updates and reports.
We are very pleased with the service and results we receive from Credit Recoveries and will continue to use their service in the future.”
Sheryl Beer – Accounts Receivable Officer | Nelson Marlborough District Health Board
Tasman District Council
“Tasman District Council engaged Credit Recoveries Ltd as its debt collection agent in July 2009. This was a move away from an established international company, which had not been meeting some of Council’s required KPIs. This was a transition which slowly moved the complete set of problem debtors and the outstanding rates collection processes onto Credit Recoveries as a result of the success of the initial trial set. We have found Credit Recoveries Ltd to be professional, communicative and to have a good knowledge of collection processes for both sundry debtors and rates. This requires a strong knowledge of appropriate legislation, which is displayed. They have an open, transparent working style and provide sound advice to staff on a number of debt collection issues.
I would be happy to provide further testament to anyone considering using Credit Recoveries, should it be required.”
Russell Holden – Finance Manager | Tasman District Council
Town and Country Vet
“Town and Country Vet have been using Credit Recoveries Ltd for all our debt collection over the past 3 years. During this time we have experienced some excellent results, combined with efficient, friendly and knowledgeable service. I would have no hesitation in recommending Credit Recoveries Limited to any other business looking for assistance with their collection of overdue accounts.”
Karen Bailey – Accounts Manager | Town and Country Vet
“Stallard Law Limited has been using Credit Recoveries Limited for all of our collectionwork since March 2010. During this time they have collected 95% of our debts placed with them. We are very happy with the results and service provided by Credit Recoveries Limited and would have no hesitation in recommending them to any other business requiring expertise in the field of debt collection.”
Tony Stallard – Director, Barrister/Solicitor | Stallard Law
Rout Milner Fitchett
“Rout Milner Fitchett have utilised the services of Credit Recoveries Limited for all of our collection work since September 2009. During this time we have experienced some very good results, with over 60% collected and a further 30% currently under payment arrangements. We receive good feedback on our debtors as well as notifications when debtors make arrangements etc. Overall we are very pleased with the results and service we receive from Credit Recoveries Ltd and would have no hesitation in recommending them to any other business requiring assistance with debt collection.”
John Fitchett – Principal | Rout Milner Fitchett