Collection Process
Specialised debt collection for superior results.
Every debt is different and we use a variety of different methods depending on the circumstances. For example, a business will respond differently to a retail consumer, and SMS technology is useful in some cases where it isn’t appropriate in others.
Our specialist debt collectors look at each debt on a case-by-case basis and select the appropriate plan for collection. With debtors spread across multiple generations, selecting the appropriate contact method is vital in this day and age. We utilise methods including posted letters, phone calls, SMS technology, emails, social media such as Facebook, and site visits to contact the debtor. This variety of contact gives our collectors the best possibility of collecting your debt.
In combination with contact from our collectors, we also have the ability to conduct field visits where we can meet with the debtor face to face and discuss various options. This is reinforced with a wide variety of legal action available, which can be undertaken by our experienced legal counsel where necessary.
If you would like to discuss a specific debt, please contact us on 0800 227 435. Or, read more about our debt collection, document service, credit reporting and credit advice services to find out how we can assist you.
