Protecting your private information.
We collect personal information from you, including information about your:
- contact information
- interactions with us
- billing or purchase information
- date of birth, financial & employment information
We collect your personal information in order to:
- communicate with you regarding outstanding amounts for goods or services purchased or used under instruction from our clients;
- understand your current financial and employment situation in order to organise repayment of any amount due;
- ensure an accurate electronic version of any interaction is recorded;
- instruct process servers and/or field agents to serve documents and/or interview you as instructed by our clients
Besides our staff, we share this information with:
- clients, solicitors, process servers, field agents and credit reporting agencies in order to recover outstanding amounts owed to our client or perform tasks, such as document service of personal field visits, as instructed by our client.
We are only able to discuss collection matters with the specific customers relating to the collection situation.
If we are unable to identify you as being the specific customer from the information held on record, are a person or agent authorised to act on behalf of a specific which we have on record, either verbally or in writing, we will be unable to provide you with any information.
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong.
If you’d like to ask for a copy of your information, or to have it corrected, please contact us:
Telephone: 0800 227 435 or 03 543 7170
Credit Recoveries Limited
PO Box 557
If you are not satisfied with our response to your concern, you can contact the Privacy Commissioner:
Telephone: 0800 803 909
PO Box 10094
Mitre 10 Mega
“We first engaged the services of Credit Recoveries Limited in May 2009. Since that time we have forwarded them several overdue debts for collection and have been very pleased with the results. I have no reservations in recommending Credit Recoveries Limited to any person or business that requires assistance with debt recovery.”
David Smith – Director | Griffen And Smith Mitre 10 Mega
Smiths City and Powerstore
“Smiths City (Southern) Limited and Powerstore began using Credit Recoveries for debt collection in April 2009. During this time we have experienced a much-improved service from our previous collection agency. We would recommend Credit Recoveries Limited for debt collection to any other business.”
Carolyn Callister – Credit Manager | Smiths City (Southern)
Wallace Diack Chartered Accountants
“I would like to thank you and your team for your professionalism and speedy recovery of our long-term debtors. Within approximately one month of meeting with you, these debtors were fully paid up. Credit Recoveries Limited is now our preferred collection agency and we have no hesitation in recommending you to our clients.”
Hamish Matheson – Director | Wallace Diack Chartered Accountants
Tai Poutini Polytechnic
"The results have been very pleasing with 50% of the debts paid within the first two months alone, with another 30% under arrangements. We also receive regular feedback with updates on the various debtors; this is a vast improvement on our previous service provider. We would have no hesitation in recommending Credit Recoveries Limited to any other business."
Christine Olsen - AR Administrator | Tai Poutini Polytechnic
Grey District Council
“Grey District Council has utilized the services of Credit Recoveries Limited for debt collection, for both rates, and sundry debtors. The results have been very pleasing to date, and the feedback and contact from Credit Recoveries has been of the highest standard and professionalism. This is a vast improvement on our previous supplier. I would have no hesitation in recommending Credit Recoveries Limited to any other local body or commercial business.”
Ian Young – Manager, Finance & IT | Grey District Council
Can Plan Nelson Limited
“Having engaged the services of Credit Recoveries Limited for all of our debt collection, we have received a noticeable improvement in both the service and collection results from our previous service provider. Although the majority of our overdue debts are small in dollar value, Credit Recoveries have pursued them vigorously and provided feedback to us in a timely fashion. I would not hesitate to recommend Credit Recoveries Limited to any other business.”
Natalie Ewing – Account Manager | Can Plan Nelson Limited
Buller District Council
“The Buller District Council (based in Westport) has utilized the services of Credit Recoveries Limited for assistance with collection of outstanding rates and other sundry overdue debts. Since then, the council has received very pleasing results, with the vast majority of these outstanding debts either having been paid in full, or in various cases, are under a payment arrangement. We receive very regular updates by way of email and phone communications, as well as a monthly personal visit from the area manager. We would have no hesitation in recommending Credit Recoveries Limited to any other local authority or commercial business.”
John Rodger – Rates & Debtor Control | Buller District Council
Nelson Marlborough District Health Board
“We have been using Credit Recoveries as our debt collection agency since January 2010. In this time we have found Credit Recoveries to be prompt with information, helpful with queries and provide regular updates and reports.
We are very pleased with the service and results we receive from Credit Recoveries and will continue to use their service in the future.”
Sheryl Beer – Accounts Receivable Officer | Nelson Marlborough District Health Board
Tasman District Council
“Tasman District Council engaged Credit Recoveries Ltd as its debt collection agent in July 2009. This was a move away from an established international company, which had not been meeting some of Council’s required KPIs. This was a transition which slowly moved the complete set of problem debtors and the outstanding rates collection processes onto Credit Recoveries as a result of the success of the initial trial set. We have found Credit Recoveries Ltd to be professional, communicative and to have a good knowledge of collection processes for both sundry debtors and rates. This requires a strong knowledge of appropriate legislation, which is displayed. They have an open, transparent working style and provide sound advice to staff on a number of debt collection issues.
I would be happy to provide further testament to anyone considering using Credit Recoveries, should it be required.”
Russell Holden – Finance Manager | Tasman District Council
Town and Country Vet
“Town and Country Vet have been using Credit Recoveries Ltd for all our debt collection over the past 3 years. During this time we have experienced some excellent results, combined with efficient, friendly and knowledgeable service. I would have no hesitation in recommending Credit Recoveries Limited to any other business looking for assistance with their collection of overdue accounts.”
Karen Bailey – Accounts Manager | Town and Country Vet
“Stallard Law Limited has been using Credit Recoveries Limited for all of our collectionwork since March 2010. During this time they have collected 95% of our debts placed with them. We are very happy with the results and service provided by Credit Recoveries Limited and would have no hesitation in recommending them to any other business requiring expertise in the field of debt collection.”
Tony Stallard – Director, Barrister/Solicitor | Stallard Law
Rout Milner Fitchett
“Rout Milner Fitchett have utilised the services of Credit Recoveries Limited for all of our collection work since September 2009. During this time we have experienced some very good results, with over 60% collected and a further 30% currently under payment arrangements. We receive good feedback on our debtors as well as notifications when debtors make arrangements etc. Overall we are very pleased with the results and service we receive from Credit Recoveries Ltd and would have no hesitation in recommending them to any other business requiring assistance with debt collection.”
John Fitchett – Principal | Rout Milner Fitchett