Debt Collection

We specialise in fast, effective debt recovery services.

Credit Recoveries Limited is a commission-based debt collector, so our revenue is generated by collecting your debts, giving us a real incentive to achieve the best result for you. Depending on your Terms of Trade, we can recover the total debt with no cost to you.

Unlike a lot of our competitors we don’t charge expensive subscription fees or scale the fee depending on the size of the debt loaded – we only charge commission once we have collected your debt. Quite simply, if we don’t collect your debt, we don’t get paid our commission.

Credit Recoveries Limited employs specialist debt collectors and we don’t outsource our collections to a call centre. This method allows us to control your collections and achieve the best possible result. This approach has seen our client’s collections increase dramatically since switching to Credit Recoveries Limited from other agencies, as shown by our long list of testimonials.

Our specialist collectors utilise our state-of-the-art debt collection software, which logs and tracks all contact with the debtor, combining information from a variety of sources to produce the most up to date record of their situation. This also allows us to produce customised reports for you the client so you remain informed at all times. Our software has the additional benefit of a live client portal, giving you 24 hour access to the accounts which lets you monitor our progress with up to the minute information, live on your computer. Our whole process has been designed to allow you to see exactly what we are doing.

We use the best debt collection methods, for the best results.

We understand that each debt is different to the last, and that is why all our collections are tailored to the specific debt. Using a variety of methods we utilise posted mail, phone calls, SMS technology, emails, social media such as Facebook and site visits to contact your debtors. Combined with our experienced legal counsel, we ensure that every available method will be used to collect your debts.

The tailored approach isn’t just limited to collections. We also pride ourselves on our ability to adapt our service provided to our clients. With a wide range of clients including Government agencies, large businesses, small to medium businesses and individuals, we know there is no one-size-fits-all approach. Therefore we can customise our reporting, debt loading methods and even disbursements to suit you.

Alongside our customised collection processes, we ensure all debtors who default are loaded with the appropriate agencies, impeding their credit rating for years to come. We use Veda and Centrix, New Zealand’s leading credit reporting agencies and we load and maintain all defaults as a complimentary service.

One important thing to consider before you refer to debt collection is the state of your Terms of Trade. When correctly used, your Terms of Trade can allow all collection costs to be paid for by the debtor, removing the need for you to pay anything if the account is paid in full. This won’t require any major changes for most businesses, but it is best to talk to us about a complimentary evaluation and recommendation.

We can tailor our debt collection process to suit you.

At Credit Recoveries Limited, we don’t just provide debt collection – we also offer document servicecredit reportingand credit advice to help you get back on the right track.

If you would like to know more about how we operate, please read all about us and our debt collection process, or you can email or call us on 0800 227 435 for some friendly help and advice.

Mitre 10 Mega
“We first engaged the services of Credit Recoveries Limited in May 2009. Since that time we have forwarded them several overdue debts for collection and have been very pleased with the results. I have no reservations in recommending Credit Recoveries Limited to any person or business that requires assistance with debt recovery.”

David Smith – Director | Griffen And Smith Mitre 10 Mega

Smiths City and Powerstore
“Smiths City (Southern) Limited and Powerstore began using Credit Recoveries for debt collection in April 2009. During this time we have experienced a much-improved service from our previous collection agency. We would recommend Credit Recoveries Limited for debt collection to any other business.”

Carolyn Callister – Credit Manager | Smiths City (Southern)

Wallace Diack Chartered Accountants
“I would like to thank you and your team for your professionalism and speedy recovery of our long-term debtors. Within approximately one month of meeting with you, these debtors were fully paid up. Credit Recoveries Limited is now our preferred collection agency and we have no hesitation in recommending you to our clients.”

Hamish Matheson – Director | Wallace Diack Chartered Accountants

Tai Poutini Polytechnic
"The results have been very pleasing with 50% of the debts paid within the first two months alone, with another 30% under arrangements. We also receive regular feedback with updates on the various debtors; this is a vast improvement on our previous service provider. We would have no hesitation in recommending Credit Recoveries Limited to any other business."

Christine Olsen - AR Administrator | Tai Poutini Polytechnic

Grey District Council
“Grey District Council has utilized the services of Credit Recoveries Limited for debt collection, for both rates, and sundry debtors. The results have been very pleasing to date, and the feedback and contact from Credit Recoveries has been of the highest standard and professionalism. This is a vast improvement on our previous supplier. I would have no hesitation in recommending Credit Recoveries Limited to any other local body or commercial business.”

Ian Young – Manager, Finance & IT | Grey District Council

Can Plan Nelson Limited
“Having engaged the services of Credit Recoveries Limited for all of our debt collection, we have received a noticeable improvement in both the service and collection results from our previous service provider. Although the majority of our overdue debts are small in dollar value, Credit Recoveries have pursued them vigorously and provided feedback to us in a timely fashion. I would not hesitate to recommend Credit Recoveries Limited to any other business.”

Natalie Ewing – Account Manager | Can Plan Nelson Limited

Buller District Council
“The Buller District Council (based in Westport) has utilized the services of Credit Recoveries Limited for assistance with collection of outstanding rates and other sundry overdue debts. Since then, the council has received very pleasing results, with the vast majority of these outstanding debts either having been paid in full, or in various cases, are under a payment arrangement. We receive very regular updates by way of email and phone communications, as well as a monthly personal visit from the area manager. We would have no hesitation in recommending Credit Recoveries Limited to any other local authority or commercial business.”

John Rodger – Rates & Debtor Control | Buller District Council

Nelson Marlborough District Health Board
“We have been using Credit Recoveries as our debt collection agency since January 2010. In this time we have found Credit Recoveries to be prompt with information, helpful with queries and provide regular updates and reports.
We are very pleased with the service and results we receive from Credit Recoveries and will continue to use their service in the future.”

Sheryl Beer – Accounts Receivable Officer | Nelson Marlborough District Health Board

Tasman District Council
“Tasman District Council engaged Credit Recoveries Ltd as its debt collection agent in July 2009. This was a move away from an established international company, which had not been meeting some of Council’s required KPIs. This was a transition which slowly moved the complete set of problem debtors and the outstanding rates collection processes onto Credit Recoveries as a result of the success of the initial trial set. We have found Credit Recoveries Ltd to be professional, communicative and to have a good knowledge of collection processes for both sundry debtors and rates. This requires a strong knowledge of appropriate legislation, which is displayed. They have an open, transparent working style and provide sound advice to staff on a number of debt collection issues.
I would be happy to provide further testament to anyone considering using Credit Recoveries, should it be required.”

Russell Holden – Finance Manager | Tasman District Council

Town and Country Vet
“Town and Country Vet have been using Credit Recoveries Ltd for all our debt collection over the past 3 years. During this time we have experienced some excellent results, combined with efficient, friendly and knowledgeable service. I would have no hesitation in recommending Credit Recoveries Limited to any other business looking for assistance with their collection of overdue accounts.”

Karen Bailey – Accounts Manager | Town and Country Vet

Stallard Law
“Stallard Law Limited has been using Credit Recoveries Limited for all of our collectionwork since March 2010. During this time they have collected 95% of our debts placed with them. We are very happy with the results and service provided by Credit Recoveries Limited and would have no hesitation in recommending them to any other business requiring expertise in the field of debt collection.”

Tony Stallard – Director, Barrister/Solicitor | Stallard Law

Rout Milner Fitchett
“Rout Milner Fitchett have utilised the services of Credit Recoveries Limited for all of our collection work since September 2009. During this time we have experienced some very good results, with over 60% collected and a further 30% currently under payment arrangements. We receive good feedback on our debtors as well as notifications when debtors make arrangements etc. Overall we are very pleased with the results and service we receive from Credit Recoveries Ltd and would have no hesitation in recommending them to any other business requiring assistance with debt collection.”

John Fitchett – Principal | Rout Milner Fitchett